FAQ

 
General Questions
  • How does street parking work?
    Street parking is not allowed on any street in Heritage Todd Creek, except during loading, delivery, or emergency. Up to three automobiles may be parked in the driveway of each home. Vehicles such as boats, trailers, campers, or other recreational vehicles may only be parked on the street for loading and unloading purposes
     
  • I have a guest arriving after hours, how do they get in?
    If you have a guest arriving between 9pm and 5am, the outside community gates will be closed. You can have them locate your name at the call box (sorted by last name) and when they select your name, it will call the number you provided on your new homeowner paperwork. When you get the call, if you press the number 9 on your phones keypad, it will disconnect the call with them and open the gate.
  • I want to change something outside of my home, what now?
    Most changes to the exterior of your house must be approved prior to installation.  Submit a Design Review Request form at the Clubhouse. Please note that projects can take up to 30 days to review.
    A full list of the Residential Improvement Guidelines can be found on the website. Some examples of projects that must be approved include: 
    ¨ landscaping, paving
    ¨ decks, patios, hot tubs
    ¨ storm or screen doors
    ¨ exterior painting
    ¨ fences
    ¨ awnings or sun shades
    ¨ solar panels.
    While improvement projects are in progress, trade signs may be posted. These signs must be removed once work is complete. At no time shall trash or
    debris be allowed to accumulate on your property.
     
  • Tell me more about trash pick-up and storage.
    Trash pick-up is on Fridays and Recycling is collected every other Friday. You can find the schedule here, we are recycle schedule A.
     
    Except on trash pick-up days, no garbage bins shall be visible on your property. Trash and recycling containers must be stored out of sight in your garage.
     
  • What are the age restrictions?
    At least one homeowner must be a “Qualifying Resident,” as defined in the Covenants, Conditions, and Restrictions. The Qualifying Resident is someone at least 55 years old. “Permitted Residents” may reside with a Qualifying Resident. A Permitted Resident must be at least 19 years old. Anyone under 19 years of age is considered an “Underage Guest,” and can reside with a Qualifying Resident for no longer than 6 consecutive weeks and no more than 90 days in a 12 month period.
     
  • What are the grandchildren swim hours?
    Grandchildren swim hours are as follows:
     
    Mon, Wed, Fri, Sun from 2 pm - 5 pm
    Tues, Thurs, Sat from 10 am -1 pm
  • What is the standard for yard and property maintainence?
    As stated in the CC&Rs, lots must be maintained in a “clean and sightly condition” at all times. Some items to keep in mind in order to maintain this condition include: cleaning up any debris that may accumulate on your property, watering and trimming plant material frequently to ensure proper growth, and promptly removing or replacing any dead plants. Flower and vegetable gardens can be planted in side and rear yards with proper screening and maintenance.
    Other exterior repair or replacement projects to consider over time include: siding, exterior painting, window screens, gutters, window wells, and roofing.
     

HOA
  • How do I pay my assessments?
    Direct Debit
    Direct Debit is the easiest way to be sure assessments are paid on time. Fill out an Authorization
    Agreement for Direct Debit, attach a voided check, and submit it to CCMC. Each quarter, assessments will automatically be deducted directly from your bank account. We offer this service at no additional cost.
     
    Electronic Checks and Credit Card Payments
    Both one-time and recurring payments can be made using electronic checks or any major credit card through CCMC’s bank, Mutual of Omaha. Visit the Mutual of Omaha website at:
    http://cabpayments.mutualofomahabank.com
    Once on the website, set up an account with Mutual of Omaha. In order to do so, enter the Management ID number, the Association ID number, and the account number.
    Management ID – 1010
    Association ID
    Heritage Todd Creek Master Association – 000165
    Heritage Todd Creek Metropolitan District – 000D07
     
    Account Number – Your account number is listed on your statement.
    There are no charges for electronic check transactions. There is a $14.95 processing fee per credit card transaction, which is remitted directly to Mutual of Omaha. A one-time credit card payment can be made without setting up an online account. If you set up recurring payments, you will be responsible for
    updating your information if the assessments change at any point.
     
    Sending Checks by Mail
    When sending a check through the mail, it is important to pay assessments to each entity separately. Each statement will provide a different account number. In order to ensure timely and proper posting to each account, mail the statement stub and a separate check listing the account number to each entity.
     
    Bill-Payment Services
    When using a bill-payment service offered through your bank, it is important to pay assessments to each entity separately. Each statement will provide a different account number, so separate payments must be set up for each account. Please review account numbers closely – each is 12 digits long with no dashes or spaces. Most bill-payment services remit electronically and the correct account numbers are essential for timely and proper posting. Please note that if the assessments change at any point, you will be responsible for updating the information with your bill-payment service.
     
    The remittance address for checks sent by mail or bill-payment service is:
    Heritage Todd Creek
    P.O. Box 52933
    Phoenix, AZ 85072-2933
     
  • What does the Co-Tenancy mean?
    The Co-Tenancy handles shared Clubhouse responsibilities. The Master Association owns
    approximately half of the building and HTC Golf Acquisitions owns the other half. Each party has certain specific areas within the building, as well as several shared areas and responsibilities. Each of the co-tenants is responsible for paying the entity called Co-Tenancy for its portion of shared expenses.
     
  • What is the HTC Master Association?
    The Master Association covers all homes in the community. It is governed by a five-member Board of Directors and has overall rules established in the Covenants, Conditions, and Restrictions (CC&Rs).
    All homeowners are charged quarterly assessments by the Master Association, which in turn provides community amenities at the Clubhouse, including pools, fitness areas, meeting rooms, and more (for usage see Facilities Rules and Regulations, Revised 9/2016). Trash removal and management services, including financial planning and administration, covenant compliance, and a variety of lifestyle programming are also provided.
     
  • What is the HTC Metropolitan (Metro) District?
    The Metro District is a quasi-governmental entity that also covers all homes in the community. It is governed by a five-member Board of Directors. The guiding parameters are legislated by the state of Colorado and the Metro District Service Plan. All homeowners are charged quarterly assessments and property taxes by the Metro District. The District maintains community property, including internal streets and sidewalks (with snow removal in the winter), landscaping along internal and perimeter roads, perimeter fences, the entry access gates, and the various common areas throughout the community.
     
  • Where can I find the covenants, conditions and restrictions (CC&R's)
    You can find a full copy of the CC&R's here.

Pool
  • What is the policy on guests for the pool?
    Residents may bring additional guests (adults or children) to the pools beyond the four allowed by the standard policy by making an exception request. The request MUST be made advance. A maximum of 2 additional guests may be brought in. This means a group total of up to 8: 2-residents and 6-guests.
     
    You can find the full policy here.
  • When are the grandchildren swim hours?
    Grandchildren swim hours are as follows:
     
    • Mon, Wed, Fri, Sun from 2 pm - 5 pm
    • Tues, Thurs, Sat from 10 am -1 pm