FAQ
Compliance
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chevron_rightCan I park on the streets? Automobiles or other vehicles, except as noted in the Parking Rules and Regulations Section 4 Prohibited Vehicles, may be temporarily parked on any street or road that is within the Community from 6:00 am to 11:00 pm. The vehicle's right wheels must be within twelve (12) inches of the curb.
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chevron_rightCan I park OVERNIGHT on the streets of Heritage Todd Creek? Parking from 11:00 pm to 6:00 am is considered overnight parking. Residents MUST apply for a temporary overnight parking permit at least two (2) days in advance by completing a form at the Clubhouse Front Desk. The permit must be displayed on the vehicle and the vehicle must be parked ONLY on the requesting resident's street. There will be a maximum of two (2) permitted vehicles for up to two (2) consecutive nights. In the event that overnight parking will exceed the 48 hour non-recreational time limit, an extension may be granted on a case by case basis by the Community Manager. Permits may be denied based on streets conditions.
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chevron_rightHow do I know that my violation has been closed? Once a violation is closed, the system will automatically generate and email you a confirmation letter. Please check your spam or trash folders if you don’t see it in your inbox. If you still haven’t received it, contact the Compliance Coordinator for assistance.
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chevron_rightWhat is the standard for yard and property maintainence? As stated in the Covenants, Conditions, and Restrictions (CC&Rs), lots must be maintained in a “clean and sightly condition” at all times. Some items to keep in mind in order to maintain this condition include: cleaning up any debris that may accumulate on your property, watering and trimming plant material frequently to ensure proper growth, and promptly removing or replacing any dead plants. Flower and vegetable gardens can be planted in side and rear yards with proper screening and maintenance.Other exterior repair or replacement projects to consider over time include: siding, exterior painting, window screens, gutters, window wells, and roofing.
Design Review
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chevron_rightCan I mix and match the colors on my house? The approved color scheme colors must be applied to the home as specified in the scheme. The colors within each palette are not interchangeable. However, you are free to substitute the accent color with any approved accent color. In addition, there are 4 white trim colors that are interchangeable on any scheme.
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chevron_rightCan residents attend DAC meetings? Monthly DAC meetings are open to all residents. There is an open forum at the beginning for residents to state their concerns. All meeting dates are posted to the HTC website calendar and advertised in the Thursday Community e-Blast and monthly Newsletter.
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chevron_rightDo I need a Design Review Request form for my project? Most likely, yes. Most exterior modifications to your home require a Design Review Request. Please reference the Residential Improvement Guidelines found on the Rules and Regulations page, or give us a call!
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chevron_rightHow can I propose new colors to be considered for the approved paint schemes? Proposals for new color options may be proposed to the Design Advisory Committee for consideration.
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chevron_rightI have a contractor starting tomorrow, I need approval quickly! Time crunch? Let's talk!
As exciting as it is to get started on a new project, a little housekeeping is required first. If your project requires approval, we recommend starting the process early, as reviews can take up to 30 days. Please note that any work started before approval is at the homeowner’s risk, and the resident will be responsible for any costs required to bring the project into compliance. Please contact the Design Review Coordinator with questions. -
chevron_rightI turned in a Design Review Request form and haven't heard anything yet, what do I do? Once a Design Review Request (DRR) is received, it is scanned into our system for tracking. The system will automatically send a confirmation email letting you know your request has been received and added to the review queue. If you don’t see the confirmation within a few days, please check your junk or spam folders. If it’s still missing, contact the Design Review Coordinator for assistance.
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chevron_rightMy project is complete; what do I do now? Congrats! The last step is to submit the Notice of Completion form available ONLINE or at the Front Desk. Please complete and return to the Front Desk or email to the Design Review Coordinator. Be sure to include photos of the completed project.
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chevron_rightOnce I send pictures, is my project closed? Once your Notice of Completion is received, staff will visit the property to verify that the work complies with the Residential Improvement Guidelines and matches the approved Design Review Request. After approval, the project will be closed in the system, and you’ll receive an automatically generated confirmation email. Please allow 30 days for review. If you don’t see it, please check your junk or spam folder. For any questions, contact the Design Review Coordinator.
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chevron_rightWhat if I paint my house the same color scheme or re-roof my roof using the same material and color? Do I still need to turn in a Design Review Request form? Short answer: yes.
Even if you are painting or roofing your house with the same color scheme or materials, a Design Review Request form is still required per our Residential Improvement Guidelines. -
chevron_rightWho approves Design Review Requests? We utilize an architect consulting firm to review and approve/deny Design Review Requests. Please contact our Design Review Coordinator Marissa Hopp at mhopp@keystonepacific.com with questions regarding your Design Review Request.
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chevron_rightWhere can I find the Design Review Request Form? All Design Review information can be found on the Design Review page including the Guidelines, Request Form and Notice of Completion.
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chevron_rightI want to change something outside of my home, what now? Most changes to the exterior of your home must be approved prior to installation. Visit the Design Review page to view the Residential Improvement Guidelines and download the Design Review Request form. Please note that projects can take up to 30 days to review.
General Questions
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chevron_rightHow much are HOA Dues? All residents of HTC pay Master Association and Metro District assessments. Residents in the Attached Homes and Townhomes pay additional assessments. Payments are due quarterly on January 1st, April 1st, July 1st, and October 1st.For more information on assessments, please reference the Pay Assessments page.
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chevron_rightI have a guest arriving after hours, how do they get in? If you have a guest arriving between 9pm and 5am, the outside community gates will be closed. You can have them locate your name at the call box (sorted by last name) and when they select your name, it will call the number you provided on your new homeowner paperwork. When you get the call, if you press the number 9 on your phones keypad, it will disconnect the call with them and open the gate.
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chevron_rightWhen is trash pick-up? Trash pick-up is on Fridays and Recycling is collected every other Friday.Except on trash pick-up days, no garbage bins shall be visible on your property. Trash and recycling containers must be stored out of sight in your garage.
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chevron_rightWhat are the age restrictions? At least one homeowner must be a “Qualifying Resident,” as defined in the Covenants, Conditions, and Restrictions. The Qualifying Resident is someone at least 55 years old. “Permitted Residents” may reside with a Qualifying Resident. A Permitted Resident must be at least 19 years old. Anyone under 19 years of age is considered an “Underage Guest,” and can reside with a Qualifying Resident for no longer than 6 consecutive weeks and no more than 90 days in a 12 month period.
HOA
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chevron_rightWhat is the HTC Master Association? The Master Association covers all homes in the community. It is governed by a five-member Board of Directors and has overall rules established in the Covenants, Conditions and Restrictions (CC&Rs). All homeowners are charged quarterly assessments by the Master Association, which in turn provides community amenities at the Clubhouse including pools, fitness areas, meeting rooms and more (for usage see Facilities Rules and Regulations). The Master Association provides management services including financial planning and administration, covenant compliance, trash and recycling, and a variety of Lifestyle programming.
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chevron_rightWhat is the HTC Metropolitan (Metro) District? The Metro District is a quasi-governmental entity that applies to all homes in the community. It is governed by a five-member Board of Directors. The guiding parameters are legislated by the state of Colorado and the Metro District Service Plan. All homeowners are charged quarterly assessments and property taxes by the Metro District.The District maintains community property including internal streets and sidewalks (with snow removal in the winter), landscaping along internal and perimeter roads, perimeter fences, the entry access gates, and the various common areas throughout the community.
Pool
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chevron_rightWhat is the policy on guests for the pool? The number of guests allowed is a maximum of four (4) PER HOUSEHOLD for a total of six (6) people. Residents must physically remain with guests. Guests, especially children, must be directly supervised by the resident at all times. Sundays are designated for residents only. No guests or children will be allowed use of the pools on Sundays.View the complete Pool Rules and Regulations on the Rules and Regulations page.
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chevron_rightWhen are the grandchildren swim hours? Grandchildren swim hours are as follows:
- Monday, Wednesday and Friday from 2 pm - 5 pm
- Tuesday, Thursday and Saturday from 10 am -1 pm
- Residents only on Sundays
