FAQ
Compliance
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chevron_rightCan I park on the streets?
Automobiles or other vehicles, except as noted in the Parking Rules and Regulations Section 4 Prohibited Vehicles, may be temporarily parked on any street or road that is within the Community from 6:00 am to 11:00 pm. The vehicle's right wheels must be within twelve (12) inches of the curb.
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chevron_rightCan I park OVERNIGHT on the streets of Heritage Todd Creek?
Parking from 11:00 pm to 6:00 am is considered overnight parking. Residents MUST apply for a temporary overnight parking permit at least two (2) days in advance by completing a form at the Clubhouse Front Desk. The permit must be displayed on the vehicle and the vehicle must be parked ONLY on the requesting resident's street. There will be a maximum of two (2) permitted vehicles for up to two (2) consecutive nights. In the event that overnight parking will exceed the 48 hour non-recreational time limit, an extension may be granted on a case by case basis by the Community Manager. Permits may be denied based on streets conditions.
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chevron_rightWhat is the standard for yard and property maintainence?
As stated in the Covenants, Conditions, and Restrictions (CC&Rs), lots must be maintained in a “clean and sightly condition” at all times. Some items to keep in mind in order to maintain this condition include: cleaning up any debris that may accumulate on your property, watering and trimming plant material frequently to ensure proper growth, and promptly removing or replacing any dead plants. Flower and vegetable gardens can be planted in side and rear yards with proper screening and maintenance.Other exterior repair or replacement projects to consider over time include: siding, exterior painting, window screens, gutters, window wells, and roofing.
Design Review
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chevron_rightCan I mix and match the colors on my house?
Our color palettes were specifically chosen for our beautiful community. The colors within each palette are not interchangeable. However, you are free to choose any accent color from our selection in the HTC House Color Binder.
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chevron_rightCan residents attend DAC meetings?
Monthly DAC meetings are open to all residents. There is an open forum at the beginning for residents to state their claims or concerns. All meeting dates are posted to the HTC website calendar and advertised in the Thursday Community e-Blast and monthly Newsletter.
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chevron_rightDo I need a Design Review Request form for my project?
Not sure? Reference the Residential Improvement Guidelines found on the Rules and Regulations page, or give us a call!
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chevron_rightHow do I know that my violation has been closed?
The Compliance Coordinator will email you a personalized email letting you know your violation has been closed.
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chevron_rightI hate the colors available, how can I propose new colors to be considered for the HTC House Color Binder?
Proposals for new color options should be proposed to the Design Advisory Committee. Suggested color schemes are considered monthly. If the DAC decides to move forward with a considered color, they will present it to the Master Board to be voted on in the monthly Master Board meeting.
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chevron_rightI have a painter/contractor/designer coming out tomorrow, I need the approval quickly!
Time crunch? Let's talk!
As exciting as it is to get started on a project, there is some housekeeping beforehand. If you know your project is in our Residential Improvement Guidelines and requires approval, it is recommended that you start the process early as the approval process could take up to 30 days. If any work has been done before approval, the resident is liable for all costs necessary to bring the work into compliance. Contacting your Community Standards Coordinator is the best course of action to see your project through from beginning to end! -
chevron_rightI turned in a Design Review Request form and haven't heard anything yet; what do I do?
Please note that it may take up to 30 days for your request to be reviewed from the day it is submitted. Providing more information in your initial request can make the approval or denial process easier. You will receive an automated email containing an approval or denial letter. If you haven't received it, please check your spam or junk folder. If 30 days have passed and you still haven't received the email, please contact our Design Review Coordinator, Marissa Hopp, at mhopp@keystonepacific.com.
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chevron_rightMy project is complete; what do I do now?
Congrats! The last step is to submit the Notice of Completion form available online or at the Front Desk. Please complete and return to the Front Desk or email to mhopp@keystonepacific.com. Be sure to include photos of the completed project.
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chevron_rightOnce I send pictures, is my violation closed?
Not right away! We still have to come out and view the property to ensure the work complies with our guidelines. If we deem that it is, then we will close it!
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chevron_rightWhat if I paint my house the same color scheme or re-roof my roof using the same material and color? Do I still need to turn in a Design Review Request form?
Short answer: yes.
Even if you are painting or roofing your house with the same color scheme or materials, a Design Review Request form is still required per our Residential Improvement Guidelines. -
chevron_rightWho approves Design Review Requests?
We utilize an architect consulting firm to review and approve/deny Design Review Requests. Please contact our Design Review Coordinator Marissa Hopp at mhopp@keystonepacific.com with questions regarding your Design Review Request.
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chevron_rightWhere can I find the Design Review Request Form?
All Design Review information can be found on the Design Review page including the Guidelines, Request Form and Notice of Completion.
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chevron_rightI want to change something outside of my home, what now?
Most changes to the exterior of your home must be approved prior to installation. Visit the Design Review page to view the Residential Improvement Guidelines and download the Design Review Request form. Please note that projects can take up to 30 days to review.
General Questions
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chevron_rightHow much are HOA Dues?
All residents of HTC pay Master Association and Metro District assessments. Residents in the Attached Homes and Townhomes pay additional assessments. Payments are due quarterly on January 1st, April 1st, July 1st, and October 1st.For more information on assessments, please reference the Pay Assessments page.
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chevron_rightI have a guest arriving after hours, how do they get in?
If you have a guest arriving between 9pm and 5am, the outside community gates will be closed. You can have them locate your name at the call box (sorted by last name) and when they select your name, it will call the number you provided on your new homeowner paperwork. When you get the call, if you press the number 9 on your phones keypad, it will disconnect the call with them and open the gate.
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chevron_rightWhen is trash pick-up?
Trash pick-up is on Fridays and Recycling is collected every other Friday.Except on trash pick-up days, no garbage bins shall be visible on your property. Trash and recycling containers must be stored out of sight in your garage.
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chevron_rightWhat are the age restrictions?
At least one homeowner must be a “Qualifying Resident,” as defined in the Covenants, Conditions, and Restrictions. The Qualifying Resident is someone at least 55 years old. “Permitted Residents” may reside with a Qualifying Resident. A Permitted Resident must be at least 19 years old. Anyone under 19 years of age is considered an “Underage Guest,” and can reside with a Qualifying Resident for no longer than 6 consecutive weeks and no more than 90 days in a 12 month period.
HOA
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chevron_rightWhat does the Co-Tenancy mean?
The Co-Tenancy handles shared Clubhouse responsibilities. The Master Association and HTC Golf Acquisitions each owns an undivided one-half interest of the property. Each party has certain specific areas within the building, as well as several shared areas and responsibilities. Each of the co-tenants is responsible for paying the entity called Co-Tenancy for its portion of shared expenses.
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chevron_rightWhat is the HTC Master Association?
The Master Association covers all homes in the community. It is governed by a five-member Board of Directors and has overall rules established in the Covenants, Conditions, and Restrictions (CC&Rs).All homeowners are charged quarterly assessments by the Master Association, which in turn provides community amenities at the Clubhouse, including pools, fitness areas, meeting rooms, and more (for usage see Facilities Rules and Regulations, Revised 9/2016). Trash removal and management services, including financial planning and administration, covenant compliance, and a variety of lifestyle programming are also provided.
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chevron_rightWhat is the HTC Metropolitan (Metro) District?
The Metro District is a quasi-governmental entity that applies to all homes in the community. It is governed by a five-member Board of Directors. The guiding parameters are legislated by the state of Colorado and the Metro District Service Plan. All homeowners are charged quarterly assessments and property taxes by the Metro District.The District maintains community property including internal streets and sidewalks (with snow removal in the winter), landscaping along internal and perimeter roads, perimeter fences, the entry access gates, and the various common areas throughout the community.
Pool
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chevron_rightWhat is the policy on guests for the pool?
The number of guests allowed is a maximum of four (4) PER HOUSEHOLD for a total of six (6) people. Residents must physically remain with guests. Guests, especially children, must be directly supervised by the resident at all times. Sundays are designated for residents only. No guests or children will be allowed use of the pools on Sundays.View the complete Pool Rules and Regulations on the Rules and Regulations page.
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chevron_rightWhen are the grandchildren swim hours?
Grandchildren swim hours are as follows:
- Monday, Wednesday and Friday from 2 pm - 5 pm
- Tuesday, Thursday and Saturday from 10 am -1 pm
- Residents only on Sundays